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After you submit your answer, we will update the score and detailed remarks on the website within 1-2 business days. If you do not see your detailed remarks within 3 days of submitting your answer, you can contact us by email at or submit a query on the contact us page.

We are flexible. In this website, you can submit your own topic (letter and essay) and answer. When you start a test, you will be given a choice to paste your own topic or select from our archive.

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You can purchase the free trial course only once per account but we promise it is worthwhile. 

Yes you can get a full refund if the answers are not reviewed. You can get a partial refund depending on how many answers were reviewed already.